Last Updated: July 9, 2026

Welcome to Soparrow. By accessing or using our website and purchasing our products, you agree to be bound by the following Terms & Conditions. Please read them carefully before placing an order.

1. General

These Terms & Conditions govern your use of the Soparrow website and all purchases made through our online store.

By using this website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.
  • The information you provide is accurate and complete.
  • You agree to comply with these Terms & Conditions.

2. Products

We strive to display our products as accurately as possible. However:

  • Product images are for illustration purposes only.
  • Actual packaging or appearance may vary slightly.
  • Product availability is subject to stock.

We reserve the right to discontinue or modify products without prior notice.

3. Pricing

  • All prices are listed in Egyptian Pounds (EGP).
  • Prices may change without prior notice.
  • Promotional offers are available for a limited time only.
  • Discounts cannot be combined unless explicitly stated.

4. Orders

After placing an order:

  • You will receive an order confirmation.
  • Orders are subject to acceptance and availability.
  • We reserve the right to cancel or refuse any order if fraud or unauthorized activity is suspected.

5. Payment

We accept the payment methods displayed during checkout.

Orders will only be processed after successful payment confirmation (except for Cash on Delivery, where available).

6. Shipping & Delivery

  • Delivery times are estimates and may vary depending on your location.
  • Shipping charges, if applicable, will be displayed during checkout.
  • Soparrow is not responsible for delays caused by shipping providers or circumstances beyond our control.

7. Returns & Exchanges

Products may be eligible for return or exchange according to our Return Policy.

Returned products must:

  • Be unused.
  • Be in their original packaging.
  • Meet the conditions stated in our Returns Policy.

For hygiene reasons, opened or used personal care products may not be eligible for return unless they are defective.

8. Product Usage

Our products are intended for external use only.

Customers should:

  • Follow the instructions provided on the packaging.
  • Perform a patch test before first use.
  • Discontinue use if irritation occurs.

If you have any medical conditions or allergies, consult a healthcare professional before using any product.

9. Intellectual Property

All content on this website, including:

  • Logos
  • Images
  • Product descriptions
  • Graphics
  • Text
  • Website design

is the property of Soparrow and may not be copied, reproduced, or distributed without written permission.

10. User Conduct

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt to interfere with website security.
  • Upload harmful software or malicious code.
  • Misuse any part of the website.

11. Limitation of Liability

To the maximum extent permitted by law, Soparrow shall not be liable for:

  • Indirect damages.
  • Loss of profits.
  • Delays beyond our reasonable control.
  • Misuse of products contrary to instructions.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using this website, you consent to the collection and use of your information as described in that policy.

13. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time.

Any changes become effective immediately upon publication on this page.

14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Arab Republic of Egypt.

15. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us through our Contact Us page or using the contact information provided on our website.